Hermès Incident Manager

Pantin • France

Thursday, March 13, 2025

Hermès, a distinguished French family-owned and independent house since 1837, is renowned for its creation, craftsmanship, and trade of high-quality objects. With nearly 20,000 employees globally, Hermès is driven by a continuous entrepreneurial spirit and unwavering standards. The company fosters individual freedom and autonomy through responsible management while perpetuating exceptional craftsmanship through strong territorial roots, respecting both people and nature. Its creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Oversee and manage the incident management process within Hermès Information Systems (HSI).
2. Coordinate with cross-functional teams to ensure timely resolution of IT incidents.
3. Develop and implement strategies to minimize the impact of incidents on business operations.
4. Monitor incident trends and develop proactive measures to prevent future occurrences.
5. Ensure effective communication with stakeholders during incident resolution.
6. Maintain and update incident management documentation and procedures.

1. Proven experience in incident management or a similar role within an IT environment.
2. Strong understanding of ITIL processes and best practices.
3. Excellent problem-solving and analytical skills.
4. Ability to work under pressure and manage multiple priorities.

1. Proficiency in incident management software and tools.
2. Strong communication and interpersonal skills.
3. Ability to collaborate effectively with cross-functional teams.
4. Detail-oriented with strong organizational skills.

A minimum of 3-5 years of experience in incident management or a related IT role is required.

Bachelor's degree in Information Technology, Computer Science, or a related field.

Hermès offers a comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Hermès is committed to fostering a culture of innovation, respect, and excellence. The company values the autonomy and creativity of its employees, encouraging them to contribute to the brand's legacy of craftsmanship and quality. With a focus on sustainable practices and a deep respect for tradition, Hermès provides a dynamic and supportive work environment.