Hermès Host/Hostess

Copenhagen • Denmark

Wednesday, January 8, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship and high-quality products. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is committed to fostering a spirit of entrepreneurship and maintaining rigorous standards. Hermès is dedicated to preserving exceptional savoir-faire through a strong territorial presence, respecting both people and nature. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide. Hermès Benelux-Nordics, a subsidiary of Hermès International, manages the distribution of Hermès products across Benelux and Scandinavia, encompassing a network of seven stores and one concession.

1. Support the team by offering drinks and refreshments to clients.
2. Accompany clients and VIPs during their store journey, assisting the sales team by retrieving products.
3. Present and support client animations and workshops in the store.
4. Share Hermès stories and anecdotes related to in-store animations.
5. Guide clients through Hermès universes within the store.
6. Provide bespoke hospitality services in collaboration with the sales team.
7. Assist with transportation arrangements and help clients with their purchases.
8. Offer information about the neighborhood, store services, and current city events.

1. Minimum of 3 years of customer-facing experience in luxury retail or high-end service environments.
2. Experience in event management is advantageous.
3. Fluency in Danish and proficiency in English.

1. Strong communication skills with warmth and graciousness.
2. Ability to work collaboratively in a fast-paced environment.
3. Adaptability to different cultures and a sense of empathy.
4. Team player mentality with a willingness to go the extra mile.
5. Curiosity and quick learning ability.

A minimum of three years in a customer-facing role within luxury retail or a high-end service environment is required.

Joining a dynamic team with high standards and a strong spirit, opportunities for bespoke career development, and the chance to build a local client network.

Hermès fosters a culture of freedom and autonomy, supported by responsible management. The company values the transmission of exceptional craftsmanship and maintains a strong territorial presence, respecting both people and nature. Employees are part of a collective adventure, contributing to a growing house with a family-oriented foundation and responsible values.