Hermès

Hospitality and Reception Manager

Hermès is a French, family-owned, and independent company since 1837, employing nearly 20,000 people worldwide. Known for creating, crafting, and selling high-quality objects, Hermès is driven by a continuous entrepreneurial spirit and a constant demand for excellence. The company values freedom and autonomy through responsible management and perpetuates exceptional craftsmanship with a strong territorial anchorage, respecting people and nature. Hermès collections are showcased in over 300 stores worldwide.

1. Recruit, train, and lead a team of customer experience representatives.
2. Embody the reception function of the store.
3. Provide a warm welcome and seamless customer journey to ensure a successful client experience.
4. Enhance customer satisfaction and promote Hermès values and identity.
5. Engage with clients, sharing the stories of the Maison and local specifics.
6. Structure the reception team and ensure clear expectations.
7. Collaborate with other store managers and ensure adherence to the Welcome Manager's schedule.
8. Manage store flow and oversee the coffee bar and customer attentions.
9. Propose additional services such as valet, taxis, and umbrellas.

1. Proven experience in a managerial role within retail, hospitality, or restaurant environments.

1. Service and hospitality orientation, reactivity, proactivity
2. Excellent presentation and interpersonal skills (listening, empathy)
3. Exemplary presence and attitude
4. Warm and engaging personality
5. Strong managerial skills for team development
6. Interest in diverse interactions and collaborative work
7. Organizational skills for orchestrating the customer journey
8. Understanding of flagship operational management
9. Situational intelligence, prioritization, and adaptability
10. Bilingual in English, additional languages are a plus

Confirmed experience required in a managerial representation role within retail, hospitality, or restaurant environments.

Hermès is committed to ethics, diversity, and inclusion, offering an enriching human adventure.

Located in Paris, the Sèvres store is a unique flagship with a literary café and the only Petit H space in the world. It is a high-volume store with a significant number of visitors, embodying Hermès values of simplicity, generosity, and personalized attention.