Hermès Head of Retail

London • UK

Tuesday, March 18, 2025

Hermès, a prestigious French maison established in 1837, is renowned for its exquisite craftsmanship and high-quality products. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a spirit of entrepreneurship and a commitment to excellence, fostering an environment of autonomy and responsible management. Hermès is dedicated to preserving exceptional savoir-faire, with a strong territorial presence that respects both people and nature. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Collaborate with the Managing Director and Head of Commercial to establish vision, strategy, and sales targets for retail partners, aiming to enhance sales and profitability.
2. Regularly assess progress towards objectives and develop action plans as necessary.
3. Lead, coach, and motivate the retail team to achieve outstanding results, fostering a high-performing workforce in collaboration with Regional Managers.
4. Enhance team skills and capabilities at both group and individual levels, and develop a succession plan for long-term growth.
5. Coordinate with the Head of Commercial, National Training Manager, and HR on recruitment, engagement, salary reviews, performance management, and training for retail staff.
6. Ensure consistent brand image and retail excellence through collaboration with Marketing and Operations teams, driving retailer engagement.
7. Drive operational efficiency and effectiveness in-store, ensuring high visual merchandising standards and adherence to training guidelines.
8. Prepare detailed sales reports, highlighting risks and growth opportunities, and manage retail sales targets in collaboration with the Head of Commercial and Managing Director.
9. Enhance retail sales productivity by recommending optimal staffing, stock levels, and tactical sales plans.
10. Review distribution strategy with key stakeholders and support team negotiations with retail partners.
11. Partner with the National Training Manager to ensure exceptional product knowledge and service excellence among retail staff.

1. Degree or industry-related qualification.
2. Minimum of 7 years’ retail management experience, preferably within the luxury sector.
3. Strong understanding of retail principles and practices.
4. Genuine affinity for the luxury goods industry.

1. Results and KPI-driven mindset.
2. Strong project and time management skills, capable of handling complex cross-functional projects.
3. Commercial acumen.
4. Effective problem-solving abilities, with a focus on improving effectiveness and resolving issues.
5. Strong presentation skills, able to translate analysis into actionable plans for senior management and retailers.
6. Effective communication skills across diverse stakeholders.

A minimum of 7 years in retail management, ideally within the luxury sector.

Degree or industry-related qualification.

The role offers a dynamic work environment with opportunities for professional growth and development.

Hermès fosters a culture of creativity, autonomy, and excellence, emphasizing responsible management and the preservation of artisanal craftsmanship. The company values its employees' freedom and encourages an entrepreneurial spirit within a supportive and respectful workplace.