Hermès Greeter/Host

Hermès is a renowned French luxury brand established in 1837, known for its high-quality craftsmanship and artisanal products. As a family-owned and independent company, Hermès employs nearly 20,000 people worldwide and operates over 300 stores globally. The company is committed to sustainable development, corporate social responsibility, and maintaining its production in France. Hermès values creativity, authenticity, and the preservation of natural resources.

1. Offer a warm welcome by personally greeting every visitor entering and leaving the boutique.
2. Serve as the Host of the boutique and model the company vision of providing extraordinary service.
3. Take a genuine interest in the client’s needs and guide them to the appropriate location or team member.
4. Create an atmosphere of helpfulness and cooperation, handling difficult situations with grace.
5. Collaborate with the boutique team, communicating appointment arrivals to all departments.
6. Maintain a daily calendar of client appointments and boutique events.
7. Support phone call appointment requests and resolve appointment conflicts.
8. Demonstrate generosity and anticipate client needs, such as assisting with beverage service.
9. Proactively update clients in the outdoor queue when the boutique is at capacity.

1. Similar experience in Customer Service, Retail, or Service sector.
2. Ability to work a flexible schedule according to business needs.

1. Strong communication skills with a gracious and warm approach.
2. Excellent customer service skills with a friendly attitude.
3. Attention to detail and organized personal workspace.
4. Ability to provide basic information about the neighborhood and store services.
5. Knowledge of languages in addition to English is a plus.
6. Proficiency in Microsoft Office (Word, Excel, PowerPoint).
7. High-touch customer service standards and hospitable approach.
8. Proactivity in customer care with a calm, professional manner.
9. Versatility and priority management.
10. Enthusiasm, self-confidence, and motivation.

Similar experience in Customer Service, Retail, or Service sector is required.

Hermès fosters a culture of creativity, responsibility, and respect for time and natural resources. The company is dedicated to diversity, inclusion, and family values, creating an environment where individuals can thrive and be their authentic selves. Hermès of Paris is committed to being an equal opportunity workplace, ensuring fair recruitment and employment practices.