Hermès Greeter/Host

East Rutherford • USA

Thursday, January 16, 2025

Hermès, a prestigious French maison established in 1837, is renowned for its exceptional craftsmanship and luxurious products. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering an environment of entrepreneurial spirit and autonomy. The company is committed to preserving artisanal skills and sustainable practices, with a strong emphasis on humanistic values and environmental respect. Hermès operates over 300 boutiques worldwide, showcasing its diverse and creative collections.

1. Warmly greet and welcome every visitor entering and leaving the boutique.
2. Serve as the Host of the boutique, embodying the company vision of extraordinary service.
3. Engage with clients to understand their needs and direct them appropriately within the store.
4. Foster an atmosphere of helpfulness and manage difficult situations with grace.
5. Collaborate with boutique teams, communicating client appointments to relevant departments.
6. Maintain the daily calendar of client appointments and boutique events.
7. Support with phone call appointment requests and resolve scheduling conflicts.
8. Anticipate client needs, offering services such as umbrella storage and beverage service.
9. Manage outdoor queues when the boutique is at capacity, minimizing wait times.
10. Perform other duties as assigned by the supervisor.

1. Strong communication skills with a gracious and warm approach.
2. Excellent customer service skills with a friendly attitude.
3. Experience in Customer Service, Retail, or Service sectors.
4. Ability to work a flexible schedule according to business needs.

1. Attention to detail and organizational skills.
2. Ability to provide basic information about the neighborhood and store services.
3. Multilingual abilities are a plus.
4. Proficient in Microsoft Office (Word, Excel, PowerPoint).
5. High-touch customer service standards and hospitable approach.
6. Proactivity in customer care with a calm, professional demeanor.
7. Versatility and priority management.
8. Enthusiasm, self-confidence, and motivation.

Similar experience in customer service, retail, or service sectors is required.

Hermès offers a supportive work environment that values diversity, inclusion, and personal growth. Employees benefit from a culture that emphasizes equality and individuality, fostering both personal and professional success.

Hermès is dedicated to creating a diverse and inclusive workplace, where employees are encouraged to thrive and express their authentic selves. The company values equality, individuality, and fairness, and is committed to leaving a positive impact on the world through sustainable practices and community partnerships.