Hermès Footwear Sales Associate

Paris • France

Tuesday, March 11, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship, quality, and independence. As part of a family-owned enterprise, Hermès employs nearly 20,000 individuals globally, fostering an environment of entrepreneurship and responsibility. The brand is committed to preserving exceptional savoir-faire and maintaining a strong territorial presence, respecting both humanity and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Propose and sell items from the fashion department and across all departments.
2. Collaborate with the entire store team to drive sales growth.
3. Identify and act on customer opportunities, maintaining constant engagement.
4. Ensure customer satisfaction by providing a memorable and surprising experience in collaboration with the external relations manager.
5. Resolve customer inquiries promptly to prevent uncertainty.
6. Represent and convey the values of Hermès to clients and new employees.
7. Recruit and retain a new national and international clientele.
8. Independently manage and maintain a client database.
9. Highlight the craftsmanship of artisans.
10. Participate in inventory, assist with merchandising changes, organize stock, and maintain the department/store's presentation.

1. Recognized passion for customer service, service orientation, and result-driven culture in previous experiences.
2. Bold and dynamic temperament with experience in large sales areas.
3. Strong interpersonal skills with a generous approach to sales.
4. Exemplary conduct and humility.
5. Agility in using digital tools and new communication methods.
6. Fluency in English, both written and spoken.

1. Customer service excellence
2. Sales acumen
3. Team collaboration
4. Problem-solving
5. Communication
6. Digital literacy
7. Multilingual proficiency

Previous experience in retail sales, particularly in luxury or fashion sectors, with a proven track record of achieving sales targets and providing exceptional customer service.

Competitive benefits package including employee discounts, professional development opportunities, and a supportive work environment.

Hermès fosters a culture of excellence, authenticity, and innovation, where craftsmanship meets modernity. The company values autonomy and responsibility, encouraging employees to cultivate their talents in a respectful and inclusive environment.