Hermès Floor Manager

Zurich • Switzerland

Tuesday, January 21, 2025

Hermès, a distinguished French maison since 1837, stands as a beacon of luxury, craftsmanship, and innovation. As a family-owned and independent entity, Hermès is renowned for its commitment to exceptional quality and artisanal excellence. With a workforce of nearly 20,000 individuals globally, the brand fosters an environment of creativity and autonomy, underpinned by responsible management. As part of the illustrious Hermès group, Hermès (Suisse) SA continues to uphold these values, offering a workplace that respects both people and nature, while perpetuating the transmission of unique savoir-faire.

1. Plan and coordinate daily activities, setting objectives and delegating tasks to team members.
2. Provide continuous feedback and coaching to the team, fostering personal development.
3. Engage in recruitment activities in collaboration with leadership and HR strategy.
4. Facilitate induction and integration of new team members.
5. Define personal development goals for team members, setting expectations and coaching on improvement areas.
6. Conduct annual performance appraisals to support development and career ambitions.
7. Propose development plans to store management and HR.
8. Identify training needs and communicate them to management and training personnel.
9. Drive sales goals achievement through team leadership and strategic planning.
10. Develop business strategies to enhance departmental growth.
11. Cultivate a client-centric culture, enhancing loyalty and clienteling practices.
12. Support the team in complex sales and complaint management.
13. Organize morning briefings and ensure team involvement.
14. Coach team members on data accuracy and client reachability.
15. Contribute to business development through commercial action proposals.
16. Develop action plans based on performance indicators.
17. Oversee departmental buying strategies based on performance analysis and market trends.
18. Support store management in organizing and supervising floor operations.
19. Collaborate with operations and visual merchandising to enhance in-store experience.

1. Minimum of 5 years of relevant experience in high-end fashion or luxury industry.
2. Fluency in German and English; additional language skills are advantageous.
3. Strong management career, preferably with international luxury fashion retail experience.
4. Proficiency in Excel and IT tools.
5. Exemplary adherence to procedures and professional presentation.
6. Charismatic presence on the sales floor and with various stakeholders.
7. Analytical skills with a strategic mindset.
8. Excellent leadership and team motivation abilities.
9. Professionalism, enthusiasm, and teamwork orientation.

1. Excellent interpersonal and communication skills with a customer service focus.
2. Team player mentality with the ability to work autonomously.
3. Flexibility and dynamism in a fast-paced environment.
4. Commitment to human values, passion, and aesthetic sense.

Candidates must possess at least 5 years of experience in high-end fashion or luxury industry roles, with a strong background in management and international luxury fashion retail.

Hermès offers a dynamic and inclusive work environment, committed to ethics, diversity, and inclusion, providing opportunities for personal and professional growth.

Hermès is dedicated to fostering a culture of trust, creativity, and continuous learning. The company values curiosity, teamwork, and a commitment to quality, creating a harmonious and environmentally conscious workplace.