Hermès Floor Manager

Lausanne • Switzerland

Friday, December 27, 2024

Hermès, a prestigious French maison established in 1837, is renowned for its exquisite craftsmanship and high-quality products. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering a culture of entrepreneurship and excellence. The company is committed to preserving exceptional savoir-faire through strong territorial roots, respecting both people and nature. Hermès is part of a larger conglomerate that upholds these values across its various luxury brands.

1. Plan daily activities, set objectives, and assign tasks to the team.
2. Provide continuous feedback and support for personal development.
3. Participate in recruitment activities in collaboration with the director and HR.
4. Ensure new team members are fully integrated.
5. Define personal development goals, set expectations, and performance indicators.
6. Identify training needs and communicate them to store management and training leaders.
7. Drive and contribute to sales targets, particularly within the department.
8. Develop a commercial strategy and action plan for department growth.
9. Promote a customer-centric culture, aiding in client discovery and retention.
10. Support the team in complex sales and complaint management.
11. Organize morning briefings and assist team preparation.
12. Manage department purchasing strategy based on performance analysis and market trends.
13. Support store management in organization and floor supervision.
14. Collaborate with operations and store management to enhance processes.
15. Encourage collaboration with visual merchandising to improve in-store experience.

1. Proven leadership qualities with substantial experience in sales team management.
2. Excellent presentation and interpersonal skills.
3. Strong commercial acumen.
4. Sense of responsibility, autonomy, dynamism, and enthusiasm.
5. Team spirit.

1. Proficiency in management and analysis software.
2. Fluency in French and English; a third language is advantageous.

Significant and relevant experience in managing sales teams within the luxury retail sector.

Hermès offers a commitment to ethics, diversity, and inclusion, providing a supportive and enriching work environment.

Hermès is dedicated to creating beauty within beauty, fostering an environment that values harmony and respect for the environment. The company encourages curiosity, teamwork, and quality, with a management style based on trust and continuous learning.