Hermès Floor Manager

Lugano • Switzerland

Saturday, March 8, 2025

Hermès, a distinguished French maison since 1837, is renowned for its creation, craftsmanship, and distribution of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by an entrepreneurial spirit and a relentless pursuit of excellence, fostering individual freedom and autonomy through responsible management. Hermès is committed to preserving exceptional craftsmanship, deeply rooted in respect for both people and nature, which is the source of its extraordinary materials. With fifteen artisanal métiers, Hermès' creativity flourishes, and its collections are showcased in over 300 stores worldwide.

1. Plan daily activities, set objectives, and assign tasks to the team.
2. Provide ongoing feedback and coaching to team members, supporting their personal development.
3. Participate in recruitment activities in alignment with HR strategy.
4. Conduct induction for new arrivals and ensure their integration within the team.
5. Define personal development objectives, set expectations, and coach team members on improvement areas.
6. Conduct annual performance appraisals to support team development and career ambitions.
7. Propose people development plans to store management and HR.
8. Identify training needs and collaborate with store management and training manager.
9. Drive sales goal achievement through team members, focusing on specific departments.
10. Develop business strategy and action plans to enhance departmental growth.
11. Foster a client-centric culture, supporting client discovery and loyalty.
12. Support the store team in complex sales and complaint management.
13. Plan and conduct morning briefings, ensuring team involvement.
14. Coach team members to improve data accuracy and client reachability.
15. Contribute to business development through commercial action proposals.
16. Develop action plans based on performance indicators to meet targets.
17. Support buying strategies based on performance analysis and market trends.
18. Organize and ensure proper floor coverage and supervision.
19. Collaborate with operations and visual merchandising teams to enhance in-store experience.

1. At least 5 years of relevant experience in high-end fashion or luxury industry.
2. Fluency in Italian and a very good level of English; French or a third language is advantageous.
3. Strong management career, preferably with international and luxury fashion retail experience.
4. Proficiency in Excel and IT tools.
5. Exemplary application of procedures and presentation.
6. Charismatic presence on the sales floor.
7. Capacity for resilience and strong organizational skills.
8. Excellent leadership and motivational abilities.
9. Professionalism, enthusiasm, and humility.

1. Excellent interpersonal and communication skills with a customer service orientation.
2. Team player mentality with the ability to work autonomously.
3. Flexibility and dynamism in a high-paced environment.
4. Determination to be part of a people-centric retail project with a strong aesthetic sense.

At least 5 years of relevant experience in high-end fashion or luxury industry, with a strong management background.

Hermès offers a dynamic work environment with opportunities for personal and professional growth, fostering a culture of ethics, diversity, and inclusion.

Hermès is committed to nurturing a positive and passionate workforce, emphasizing ethics, diversity, and inclusion. The company values human-centric approaches, fostering a collaborative and dynamic environment where creativity and excellence thrive.