Hermès Floor Coordinator

Biarritz • France

Wednesday, January 8, 2025

Hermès, a distinguished French family-owned and independent house since 1837, employs nearly 20,000 individuals globally. Renowned for its artisanal craftsmanship and high-quality products, Hermès is driven by a continuous entrepreneurial spirit and a commitment to excellence. The company fosters autonomy and freedom through responsible management and is dedicated to preserving exceptional savoir-faire with a strong territorial presence, respecting both people and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Coordinate the sales floor, acting as the primary point of contact for sales teams and managing daily priorities with a comprehensive view of the store and clientele.
2. Ensure smooth customer reception, sales processes, and transactions.
3. Optimize team allocation for an ideal customer journey, maintaining cleanliness and safety of work areas, and ensuring team grooming standards.
4. Engage in sales activities, exemplifying best practices.
5. Provide first-level support for handling anomalies and disputes, managing and reporting material needs.
6. Motivate, stimulate, and train the sales team, contributing to skill development.
7. Lead the store's leather goods activities in collaboration with the store director, aligning with commercial policies.
8. Collaborate with the director to propose and implement action plans, contributing to continuous improvement.
9. Develop and execute projects that enhance store operations.
10. Propose and formalize continuous improvement projects to meet needs.

1. Minimum of Bac +2 or 3 education level
2. Proven sales experience
3. Strong affinity for fieldwork
4. Excellent interpersonal skills
5. Demonstrated leadership abilities
6. Exemplary adherence to procedures, attitude, presentation, and ethics

1. Observation and analytical skills
2. Strong listening abilities
3. Team spirit
4. Proficiency in IT tools (Cegid, Excel, Pivot Tables, etc.)
5. Fluency in English

Confirmed experience in sales is required.

Bac +2 or 3 minimum

The role offers a dynamic work environment within a prestigious brand, opportunities for professional growth, and the chance to work with a dedicated team.

Hermès nurtures a culture of craftsmanship, excellence, and authenticity, harmoniously blending tradition with modernity and innovation. The company values responsible management, fostering an environment of freedom and autonomy for its employees.