Hermès Facilities Management Manager

Hong Kong • China

Wednesday, February 12, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its creation, craftsmanship, and distribution of high-quality objects. As a family-owned and independent enterprise, Hermès employs nearly 20,000 individuals globally. The company is driven by a perpetual entrepreneurial spirit and unwavering standards, fostering freedom and autonomy through responsible management. Hermès is committed to preserving exceptional savoir-faire, deeply rooted in territorial heritage, while respecting both humanity and nature, which are sources of extraordinary materials. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide. As part of the Hermès Group, Hermès Asia Pacific Limited upholds these values and standards in its operations across the region.

1. Oversee facilities management for all stores, remote premises, and offices in Hong Kong and Macau.
2. Monitor and manage daily and regular maintenance tasks, including air-conditioning, fire services, and electricity.
3. Collaborate with vendors to organize work schedules based on task urgency.
4. Coordinate with internal departments, landlords, and public authorities for maintenance works.
5. Conduct regular store visits to assess conditions and follow up on necessary works.
6. Develop frameworks and annual plans, formulating strategies for facilities management protocols and smart technology applications.
7. Review and enhance facilities management functions and operations for continuous improvement.
8. Manage yearly maintenance contracts for materials, lighting, flooring, security systems, etc.
9. Conduct training sessions for store teams on facilities management.
10. Prepare monthly maintenance calendars and reports.
11. Provide annual work order reports, data consolidation, and analysis.
12. Plan yearly forecasts and coordinate with internal stakeholders.
13. Oversee procurement of materials from local and international markets, managing inventory.
14. Manage the material library.
15. Handle minor works and small-scale projects, including remote staff facilities and offices.
16. Prepare budgets, administer tendering processes, and manage construction work for minor projects.
17. Monitor project handover processes and resolve outstanding defects.
18. Prepare annual budgets for maintenance and minor works, ensuring diligent cost control.
19. Ensure compliance with local regulations and safety standards, conducting annual inspections.
20. Oversee external service providers and contractors, ensuring quality service delivery.
21. Conduct performance checks and risk assessments on service providers.
22. Lead and supervise technical staff for routine tasks.
23. Address ad-hoc tasks and projects as assigned.

1. Diploma or degree in Facilities Management, Building Services, Project Management, or Engineering.

1. Experience in facilities management with a technical and retail background.
2. Strong knowledge of building systems and maintenance practices.
3. Excellent problem-solving and organizational skills.
4. Strong analytical skills with cost control experience.
5. Effective communication and interpersonal abilities.
6. Ability to read architectural and technical plans.
7. Proficiency in Excel, Word, PowerPoint, Photoshop, AutoCAD.
8. Proactive, independent, responsible, team-oriented, solutions-driven, and detail-oriented.
9. Willingness to work outside regular office hours.
10. Fluency in English, Cantonese, and Mandarin.

Experience in facilities management, preferably with a technical and retail background.

Diploma or degree in Facilities Management, Building Services, Project Management, or Engineering.

The role offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development.

Hermès fosters a culture of creativity, autonomy, and respect for tradition and innovation. The company values responsible management, encouraging freedom and independence while maintaining a strong commitment to sustainability and ethical practices. Employees are part of a global family that cherishes craftsmanship and excellence.