Hermès E-commerce Logistics Operations Manager

Vémars • France

Monday, January 6, 2025

Hermès, a prestigious French maison established in 1837, is renowned for its craftsmanship, creativity, and high-quality products. As a family-owned and independent company, Hermès employs nearly 20,000 individuals globally. The company is committed to maintaining an entrepreneurial spirit and a high standard of excellence, fostering autonomy and freedom through responsible management. Hermès is dedicated to the transmission of exceptional savoir-faire, deeply rooted in respect for people and nature, which are the sources of its exquisite materials. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Oversee the performance of e-commerce logistics at the Vémars warehouse, ensuring continuous improvement and quality of service.
2. Coordinate daily operations between Hermès.com teams, logistics partners, and various Hermès departments.
3. Implement e-commerce projects within the warehouse, such as NFC tags and return reconditioning.
4. Ensure accurate stock levels in collaboration with the Upstream Team, monitoring supply chain flows and addressing stock discrepancies.
5. Prepare reports for Hermès.com teams and operational committees with logistics partners.
6. Ensure product quality and adherence to Hermès standards in collaboration with the Quality Animation Manager.
7. Manage and develop the logistics support team and the Quality Animation Manager, promoting responsibility and engagement.
8. Develop and implement supply chain and sustainability strategies, aligning with the Group's sustainability goals.
9. Lead the development of new e-commerce packaging to enhance customer experience.

1. Minimum of 8 years of experience in supply chain or logistics, preferably with e-commerce focus.
2. Degree in engineering or business.
3. Strong understanding of sustainability issues.
4. Ability to lead and unite stakeholders around common goals.
5. Excellent organizational, prioritization, and autonomy skills.
6. Customer-centric mindset.
7. Proficiency in information systems, with knowledge of Manhattan being advantageous.
8. Fluency in English.

1. Logistics management
2. Team leadership
3. Project management
4. Sustainability strategy
5. Customer service orientation
6. Information systems proficiency
7. Fluent English communication

A minimum of 8 years in supply chain or logistics, ideally with a focus on e-commerce.

Degree in engineering or business.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Hermès fosters a culture of creativity, autonomy, and responsibility, encouraging employees to thrive within a supportive and innovative environment. The company values craftsmanship and sustainability, integrating these principles into its operations and employee engagement.