Hermès E-commerce Logistics Operations Manager

HERMES SAINT ANTOINE and 2 more

Monday, January 6, 2025

Hermès is a French, family-owned, and independent company established in 1837, known for creating, crafting, and selling high-quality objects. With nearly 20,000 employees worldwide, Hermès is driven by a continuous entrepreneurial spirit and a commitment to excellence. The company values freedom and autonomy through responsible management and is dedicated to passing on exceptional craftsmanship while respecting people and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections available in over 300 stores globally.

1. Monitor the performance of e-commerce logistics at the Vémars warehouse.
2. Ensure quality service from logistics providers and continuous improvement for e-commerce in Europe.
3. Coordinate daily operations between Hermès.com teams, partners, and various Hermès stakeholders.
4. Implement e-commerce projects within the warehouse, such as NFC tags and return reconditioning.
5. Contribute to stock accuracy in collaboration with the Upstream Pole team.
6. Prepare reports for Hcom teams and operational committees with logistics partners.
7. Ensure product quality and adherence to Hermès standards in collaboration with the Quality Animation Manager.
8. Manage the logistics support team and the Quality Animation Manager, promoting responsibility and engagement.
9. Develop and animate the vision for supply chain challenges and sustainability within the entity.
10. Act as the sustainability reference for the entity, implementing and updating the sustainability roadmap.
11. Develop new e-commerce packaging for new formats and enhance customer experience.

1. Expertise in supply chain or logistics with a minimum of 8 years of experience, ideally in e-commerce.
2. Engineering or business school education.
3. Strong sensitivity to sustainability issues.
4. Ability to unite different stakeholders around common goals.
5. Strong organizational, prioritization, autonomy, and rigor skills.
6. Customer-oriented mindset.
7. Interest in information systems (knowledge of Manhattan is a plus).
8. Fluent in English (team working language).

1. Logistics management
2. Supply chain expertise
3. Project implementation
4. Stakeholder coordination
5. Sustainability strategy
6. Customer service orientation
7. Information systems proficiency

A minimum of 8 years of experience in supply chain or logistics, preferably related to e-commerce.

Engineering or business school education.

Unlimited contract with a dynamic and engaging work environment.

The role is based in Vémars, with occasional work in Paris. Hermès fosters a culture of creativity, responsibility, and respect for craftsmanship and sustainability.