Hermès E-commerce and Client Relations Intern

Paris • France

Wednesday, March 26, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship, creativity, and commitment to quality. As a family-owned and independent enterprise, Hermès employs nearly 20,000 individuals globally. The company is celebrated for its entrepreneurial spirit and responsible management, fostering autonomy and freedom among its workforce. Hermès is dedicated to preserving exceptional savoir-faire, with a strong territorial presence that respects both people and nature. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Assist managers in constructing and monitoring retail and e-commerce KPIs.
2. Support the commercial activity of the e-commerce division.
3. Create presentations for various stakeholders.
4. Aid the logistics team in validating customer orders.
5. Organize meetings with retail stores to enhance omnichannel commercial strategies.
6. Drive improvements in the omnichannel customer journey.
7. Enrich and organize the shared service documentation.
8. Implement innovative projects to ensure team cohesion and service development.
9. Collaborate with client relations officers to assist in organizing their ancillary tasks, such as presentation formatting and meeting organization.

1. Team-oriented mindset
2. Analytical skills
3. Attention to detail and organizational skills
4. Curiosity about the luxury environment and product sensitivity
5. Service-oriented with excellent interpersonal skills
6. Digital proficiency, including telephone and office tools
7. Bilingual in French and English
8. Adaptability and responsiveness
9. Commercial acumen with a passion for retail

1. Team collaboration
2. Analytical thinking
3. Organizational skills
4. Digital literacy
5. Bilingual communication
6. Adaptability
7. Commercial insight

No prior experience required, but a keen interest in luxury retail and e-commerce is beneficial.

Opportunity to work with a prestigious luxury brand and gain hands-on experience in e-commerce and client relations.

Hermès fosters a culture of creativity, autonomy, and respect. The company values responsible management and encourages the entrepreneurial spirit of its employees. With a strong commitment to preserving artisanal craftsmanship, Hermès offers a dynamic and inclusive work environment that respects both individuals and the environment.