Hermès Director of Client Experience

New York City USA

Friday, February 7, 2025

Hermès, a distinguished French maison since 1837, is renowned for its creation, craftsmanship, and distribution of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The brand is driven by a spirit of continuous entrepreneurship and unwavering standards, fostering freedom and autonomy through responsible management. Hermès is committed to preserving exceptional savoir-faire, deeply rooted in local traditions and respectful of both people and nature, which are the sources of its extraordinary materials. The maison's creativity is nourished by fifteen artisanal métiers, with collections that shine in over 300 stores worldwide.

1. Lead and enhance the client experience strategy for the Maison Madison flagship store.
2. Develop and implement initiatives to elevate customer engagement and satisfaction.
3. Collaborate with cross-functional teams to ensure a seamless and luxurious client journey.
4. Analyze client feedback and market trends to inform strategic decisions.
5. Mentor and develop a team of client experience professionals to achieve excellence.

1. Proven track record in luxury retail management.
2. Strong leadership and team development capabilities.
3. Exceptional communication and interpersonal skills.
4. Ability to analyze data and implement strategic initiatives.

1. Strategic thinking and planning.
2. Customer relationship management.
3. Team leadership and development.
4. Data analysis and interpretation.

Minimum of 8 years in luxury retail or client experience management, with at least 3 years in a leadership role.

Bachelor's degree in Business, Marketing, or a related field.

Competitive benefits package including health insurance, retirement plans, and employee discounts.

Hermès of Paris is committed to fostering a diverse and inclusive environment where individuality and equality are celebrated. The maison values a culture of fairness and authenticity, encouraging team members to thrive both personally and professionally. Hermès actively supports diversity, inclusion, and family values within its walls and in the broader community.