Hermès Director of Client Experience

New York City • USA

Monday, May 19, 2025

The employer is a prestigious luxury fashion house known for its timeless elegance and innovative designs. As part of a globally renowned conglomerate, the brand offers an unparalleled platform for career growth and development within the luxury sector. The company is committed to excellence, creativity, and sustainability, making it a leader in the fashion industry.

1. Oversee and enhance the client experience strategy at the flagship location.
2. Lead and mentor a team of client experience professionals to ensure exceptional service standards.
3. Collaborate with cross-functional teams to integrate client feedback into service improvements.
4. Develop and implement training programs for staff to elevate customer interactions.
5. Analyze client satisfaction metrics and report findings to senior management.
6. Ensure the flagship location embodies the brand's values and luxury standards.

1. Proven track record in a similar role within the luxury retail sector.
2. Strong leadership and team management capabilities.
3. Excellent communication and interpersonal skills.
4. Ability to analyze data and implement strategic improvements.
5. Fluency in English; additional languages are a plus.

1. Leadership and team management
2. Strategic planning and implementation
3. Customer service excellence
4. Data analysis and reporting
5. Cross-functional collaboration

A minimum of 7-10 years of experience in luxury retail, with at least 5 years in a leadership role focused on client experience.

Bachelor's degree in Business, Marketing, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The company fosters a culture of innovation, inclusivity, and excellence. Employees are encouraged to express their creativity and are provided with opportunities for professional growth within a supportive and dynamic environment.