Hermès Customer Service Specialist

Lille • France

Tuesday, March 4, 2025

Hermès, a distinguished French maison since 1837, is renowned for its creation, craftsmanship, and distribution of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a spirit of continuous entrepreneurship and a steadfast commitment to excellence, fostering freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional savoir-faire, deeply rooted in territorial heritage and respect for both people and nature, which serves as the source of its exceptional materials. The creativity of the house is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Welcome and receive clients in the store.
2. Manage product repairs and support sales staff with after-sales service issues.
3. Diagnose and analyze deposited products for repair.
4. Monitor repair timelines and quotations.
5. Prioritize tasks effectively.
6. Serve as the liaison with internal after-sales service commercial assistants.
7. Inspect products post-repair.
8. Maintain direct contact with local artisans across various métiers, including fashion, leather, watchmaking, and jewelry.
9. Guide clients throughout the store.
10. Balance responsibilities between back office and on-the-floor presence (50/50).

1. Experience in customer service or retail environment preferred.
2. Proficiency in French and English.
3. Strong organizational skills.

1. Excellent communication and interpersonal skills.
2. Ability to manage multiple tasks and prioritize effectively.
3. Strong problem-solving abilities.
4. Attention to detail.

Prior experience in a customer service or retail setting is advantageous.

Hermès offers a dynamic work environment with a commitment to ethics, diversity, and inclusion.

Hermès fosters a culture of entrepreneurship, responsibility, and creativity, valuing the autonomy and freedom of its employees. The company is committed to ethical practices and inclusivity, ensuring a supportive and diverse workplace.