Hermès Customer Service Representative

PARIS France

Monday, December 16, 2024

Hermès is a French, family-owned, and independent company established in 1837, employing nearly 20,000 people worldwide. Known for its high-quality craftsmanship, Hermès maintains a strong commitment to responsible management and the transmission of exceptional know-how. The company operates in 15 artisanal trades, with collections available in over 300 stores globally.

1. Warmly welcome customers throughout the store.
2. Guide customers to the desired department and connect them with sales advisors.
3. Offer beverages to customers in line with high-end hospitality standards, manage beverage stock, and ensure cleanliness of spaces.
4. Assist with the Web to Shop service, including package reception and integration into Cegid.
5. Maintain close relationships with certain clients, including VIPs and regular customers.
6. Engage with customers about their past experiences in the store.
7. Recognize and welcome personalities, following appropriate protocols.
8. Provide support for additional requests.

1. Hospitality training preferred.

1. Excellent communication skills.
2. Dynamic and enthusiastic demeanor.
3. Strong interpersonal skills.
4. Availability and attention to detail.
5. Team spirit and versatility.
6. Discretion and confidentiality.
7. Fluent in English.

Successful experience in luxury retail or hospitality.

Hospitality training preferred.

Located in Paris, the company values craftsmanship, excellence, authenticity, modernity, and innovation.