Hermès Customer Service Assistant

Paris • France

Monday, May 19, 2025

This esteemed luxury fashion brand is part of a globally recognized conglomerate renowned for its commitment to excellence, innovation, and sustainability. The brand is celebrated for its exquisite craftsmanship and timeless designs, offering an unparalleled working environment for those passionate about luxury fashion.

1. Assist in managing customer service inquiries post-purchase.
2. Coordinate with various departments to resolve customer issues efficiently.
3. Maintain accurate records of customer interactions and transactions.
4. Provide feedback on the efficiency of the customer service process.
5. Support the team in enhancing customer satisfaction and loyalty.

1. Enrollment in a relevant educational program, preferably in business or fashion.
2. Proficiency in French and English.
3. Strong interpersonal and communication skills.

1. Excellent organizational skills.
2. Ability to multitask and prioritize effectively.
3. Proficiency in Microsoft Office Suite.
4. Strong problem-solving capabilities.

Previous experience in customer service or a related field is advantageous but not mandatory.

Currently pursuing a degree or diploma in a relevant field.

The role offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

The company fosters a collaborative and inclusive culture, encouraging creativity and innovation. Employees are valued for their unique contributions and are provided with opportunities to grow and excel in their careers.