Hermès Customer Service and Logistics Executive

Paris • France

Monday, May 19, 2025

The employer is a prestigious entity within the luxury fashion sector, renowned for its commitment to excellence and innovation. As part of a global conglomerate, the brand benefits from a vast network of resources and expertise, providing employees with unparalleled opportunities for professional growth and development.

1. Manage and oversee customer service operations to ensure high levels of customer satisfaction.
2. Coordinate logistics and supply chain activities to optimize efficiency and cost-effectiveness.
3. Liaise with internal departments and external partners to facilitate seamless operations.
4. Monitor and analyze performance metrics to identify areas for improvement.
5. Develop and implement strategies to enhance service delivery and operational processes.

1. Bachelor's degree in Business Administration, Logistics, or a related field.
2. Minimum of 3 years of experience in customer service and logistics within the fashion industry.

1. Excellent communication and interpersonal skills.
2. Strong organizational and problem-solving abilities.
3. Proficiency in logistics software and customer relationship management tools.
4. Ability to work under pressure and meet tight deadlines.

A minimum of three years in a similar role within the fashion industry, focusing on customer service and logistics.

Bachelor's degree in Business Administration, Logistics, or a related field.

The position offers a comprehensive benefits package, including health insurance, employee discounts, and professional development opportunities.

The company fosters a dynamic and inclusive work environment where creativity and collaboration are highly valued. Employees are encouraged to innovate and contribute to the brand's legacy of excellence.