Hermès Customer Relationship Management Intern

Hong Kong • China

Tuesday, February 11, 2025

Hermès, a distinguished French maison since 1837, is renowned for its craftsmanship and high-quality creations. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering a culture of entrepreneurial spirit and autonomy through responsible management. The brand is committed to preserving exceptional savoir-faire and operates with a strong territorial presence, respecting both people and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide. Hermès Asia Pacific Limited, a subsidiary of Hermès International, manages operations in Hong Kong and Macau, including a flagship store in Hong Kong and four in Macau.

1. Assist in the development and implementation of customer relationship management strategies.
2. Support data analysis to enhance customer engagement and retention.
3. Collaborate with marketing teams to align CRM activities with broader marketing campaigns.
4. Monitor and report on CRM performance metrics.
5. Participate in the planning and execution of customer loyalty programs.

1. Currently pursuing a degree in Business, Marketing, or a related field.
2. Strong analytical and problem-solving skills.
3. Excellent communication and interpersonal skills.
4. Proficiency in Microsoft Office Suite.

1. Data analysis
2. Customer engagement
3. Marketing collaboration
4. Performance monitoring
5. Loyalty program planning

No prior experience required, but any exposure to CRM systems or marketing is advantageous.

Currently pursuing a degree in Business, Marketing, or a related field.

Opportunity to gain hands-on experience in a prestigious luxury brand, exposure to international business operations, and potential career development within the company.

Hermès is committed to fostering a diverse and inclusive workplace, emphasizing employee well-being and collective success. The company values local talent and aims to create a harmonious work environment that respects the natural surroundings. Hermès' approach to sustainability and social responsibility is integral to its operations, reflecting its dedication to both human and environmental considerations.