Hermès Customer Relationship Coordinator Assistant

Paris • France

Monday, May 19, 2025

The employer is a prestigious entity within the luxury fashion sector, renowned for its commitment to excellence and innovation. As part of a global conglomerate, the brand benefits from a rich heritage and a dynamic environment that fosters creativity and professional growth.

1. Assist in managing customer relationships and ensuring high levels of customer satisfaction.
2. Support the coordination of customer service activities and initiatives.
3. Maintain accurate records of customer interactions and transactions.
4. Assist in resolving customer complaints and issues promptly and effectively.
5. Collaborate with cross-functional teams to enhance the customer experience.

1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Previous experience in customer service or a similar role within the luxury sector.

1. Excellent communication and interpersonal skills.
2. Strong organizational and multitasking abilities.
3. Proficiency in CRM software and Microsoft Office Suite.
4. Ability to work collaboratively in a team-oriented environment.

A minimum of 2 years of experience in customer service or a related field, preferably within the luxury fashion industry.

Bachelor's degree in Business Administration, Marketing, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The company prides itself on a culture of innovation, inclusivity, and excellence. Employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and sophistication.