Hermès Customer Relations Specialist - E-commerce

Paris • France

Monday, May 19, 2025

This esteemed luxury fashion house, part of a globally renowned conglomerate, is celebrated for its innovative designs and exceptional craftsmanship. As an employer, the brand offers a dynamic and inclusive work environment, fostering creativity and professional growth.

1. Manage and resolve customer inquiries via email, phone, and live chat.
2. Ensure customer satisfaction by providing timely and accurate information.
3. Collaborate with the e-commerce team to enhance the online shopping experience.
4. Monitor and report on customer feedback and trends.
5. Assist in the development and implementation of customer service policies.

1. Bachelor's degree in Business, Marketing, or a related field.
2. Minimum of 2 years experience in customer service or e-commerce.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Proficiency in CRM software and e-commerce platforms.
4. Ability to work in a fast-paced environment.
5. Fluency in multiple languages is an advantage.

A minimum of 2 years of experience in customer service or e-commerce is required.

Bachelor's degree in Business, Marketing, or a related field.

The position offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.

The company prides itself on a culture of innovation and excellence, encouraging employees to push boundaries and think creatively. The workplace is inclusive and collaborative, with a strong emphasis on sustainability and ethical practices.