Hermès Customer Relations Intern

Paris • France

Monday, May 19, 2025

Métaphores, a distinguished brand within the luxury textile industry, is renowned for its exquisite fabrics and innovative designs. As part of the Hermès Group, Métaphores benefits from the heritage and prestige of one of the world's most esteemed luxury conglomerates. The brand is committed to excellence, creativity, and the highest standards of craftsmanship.

1. Assist in managing customer inquiries and providing exceptional service.
2. Support the customer relations team in maintaining and updating client records.
3. Coordinate with internal departments to ensure timely and accurate order processing.
4. Participate in client meetings and contribute to relationship-building initiatives.
5. Help prepare reports and presentations for internal and external stakeholders.

1. Enrollment in a relevant degree program such as Business Administration or Marketing.
2. Proficiency in French and English.
3. Strong interest in the luxury textile industry.

1. Excellent communication and interpersonal skills.
2. Strong organizational abilities and attention to detail.
3. Proficiency in Microsoft Office Suite.
4. Ability to work collaboratively in a team environment.

No prior professional experience is required, though previous internships in customer service or luxury retail are advantageous.

Currently pursuing a degree in Business Administration, Marketing, or a related field.

Opportunity to gain hands-on experience in a prestigious luxury brand and develop professional skills in customer relations.

Métaphores fosters a culture of creativity and excellence, where innovation and tradition blend seamlessly. Employees are encouraged to contribute their unique perspectives and are supported in their professional development within a collaborative and dynamic environment.