Hermès Customer Relations and E-commerce Specialist

Paris • France

Monday, May 19, 2025

A prestigious entity within the luxury fashion sector, renowned for its commitment to excellence and innovation, is seeking talented individuals to join its dynamic team. As part of a globally recognized conglomerate, the brand offers unparalleled opportunities for career growth and professional development.

1. Manage and enhance customer relationships through various communication channels.
2. Oversee e-commerce operations to ensure seamless customer experience.
3. Collaborate with marketing and sales teams to implement effective online strategies.
4. Analyze customer feedback to improve service delivery and product offerings.
5. Ensure timely resolution of customer inquiries and issues.

1. Bachelor's degree in Business, Marketing, or related field.
2. Proven experience in customer service and e-commerce environments.
3. Strong understanding of digital marketing and online sales strategies.

1. Excellent communication and interpersonal skills.
2. Proficiency in e-commerce platforms and CRM software.
3. Analytical skills with the ability to interpret data and trends.
4. Problem-solving skills and attention to detail.

At least 2 years of experience in customer relations and e-commerce within the luxury or fashion industry.

Bachelor's degree in Business, Marketing, or related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The company fosters a collaborative and innovative work environment, emphasizing creativity, diversity, and inclusion. Employees are encouraged to bring their unique perspectives and ideas to the table, contributing to the brand's legacy of excellence.