Hermès Customer Relations and E-commerce Specialist

Paris • France

Monday, May 19, 2025

This esteemed brand is part of a leading global luxury conglomerate, renowned for its commitment to excellence and innovation in the fashion industry. As an employer, the brand offers a dynamic and inclusive environment, fostering creativity and professional growth among its employees.

1. Manage and enhance customer relationships through various communication channels.
2. Oversee e-commerce operations to ensure seamless customer experience.
3. Coordinate with internal teams to align customer service strategies with brand objectives.
4. Analyze customer feedback and sales data to identify areas for improvement.
5. Develop and implement customer service policies and procedures.

1. Bachelor's degree in Business, Marketing, or a related field.
2. Proven experience in customer relations and e-commerce within the luxury sector.
3. Strong understanding of digital marketing and online retail platforms.

1. Excellent communication and interpersonal skills.
2. Proficiency in e-commerce platforms and CRM software.
3. Analytical skills with the ability to interpret sales data.
4. Problem-solving skills and attention to detail.

A minimum of 3 years of experience in customer relations and e-commerce, preferably within the luxury fashion industry.

Bachelor's degree in Business, Marketing, or a related field.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

The company prides itself on a culture of innovation and collaboration, where employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and excellence.