Hermès Customer Experience Specialist

Sèvres • France

Monday, May 19, 2025

This esteemed luxury fashion house, part of a globally renowned conglomerate, is celebrated for its exquisite craftsmanship and innovative designs. As an employer, the brand is committed to fostering a diverse and inclusive workplace, offering employees opportunities for growth and development within the luxury sector.

1. Develop and implement strategies to enhance customer experience across all touchpoints.
2. Analyze customer feedback to identify areas for improvement and innovation.
3. Collaborate with cross-functional teams to ensure a seamless customer journey.
4. Monitor industry trends to maintain competitive advantage in customer service.
5. Prepare and present reports on customer experience metrics to senior management.

1. Bachelor's degree in Business, Marketing, or a related field.
2. Proven experience in customer experience management within the luxury sector.
3. Strong analytical skills and ability to interpret data to drive decisions.

1. Excellent communication and interpersonal skills.
2. Proficiency in CRM software and customer analytics tools.
3. Ability to work collaboratively in a fast-paced environment.
4. Strong problem-solving skills and attention to detail.

A minimum of 3 years of experience in a customer experience role within the luxury fashion industry is required.

Bachelor's degree in Business, Marketing, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The company prides itself on a culture of excellence and innovation, encouraging employees to push boundaries and think creatively. It values diversity and inclusivity, ensuring a supportive and dynamic work environment.