Hermès Customer Experience Specialist

Paris • France

Tuesday, March 18, 2025

Hermès, a distinguished French maison since 1837, is renowned for its craftsmanship, quality, and innovation. As a family-owned and independent company, Hermès employs nearly 20,000 individuals globally. The brand is part of Hermès International, which is committed to fostering an entrepreneurial spirit and responsible management. Hermès is dedicated to preserving exceptional craftsmanship through strong territorial roots, respecting both people and nature. The brand's creativity is fueled by fifteen artisanal métiers, with collections available in over 300 stores worldwide.

1. Warmly welcome clients throughout the store, embodying the role of a 'Master of the House.'
2. Guide clients to their desired department, liaising with sales advisors.
3. Offer beverages to clients, maintaining high standards of luxury hospitality service, and manage beverage stock and cleanliness.
4. Facilitate an omnichannel client experience, including web-to-shop, remote sales, and shop-to-shop services.
5. Maintain close relationships with VIPs and regular clients through a deep understanding of the store environment.
6. Engage with clients about their past experiences at the store.
7. Recognize and appropriately welcome notable personalities, adhering to specific protocols.
8. Manage client flow in high-volume departments such as fashion accessories, footwear, and jewelry.
9. Actively participate in gathering feedback to support continuous improvement.
10. Provide assistance for additional client requests.

1. Proven experience in luxury retail or high-end hospitality environments.

1. Excellent communication skills.
2. Dynamic and enthusiastic demeanor.
3. Strong interpersonal skills.
4. Availability, rigor, and a strong sense of service.
5. Team spirit and versatility.
6. Discretion and confidentiality.
7. Fluency in English.

Candidates must have a successful track record in luxury retail or high-end hospitality environments, demonstrating exceptional client service skills.

Employees enjoy a dynamic work environment, opportunities for professional growth, and the prestige of working with a globally recognized luxury brand.

Hermès fosters a culture of excellence, authenticity, and innovation, where craftsmanship and modernity coexist. The company values autonomy and freedom, encouraging a responsible and entrepreneurial spirit among its employees.