Hermès Customer Experience Specialist

Cannes • France

Monday, March 24, 2025

Hermès, a distinguished French maison since 1837, is renowned for its craftsmanship, quality, and independence. As a family-owned enterprise, Hermès employs nearly 20,000 individuals globally, fostering a culture of entrepreneurship and responsibility. The brand is committed to preserving exceptional artisanal skills and sustainable practices, with a strong territorial presence and respect for both people and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections available in over 300 stores worldwide.

1. Enhance customer experience by providing exceptional service and support.
2. Collaborate with store teams to ensure seamless operations and customer satisfaction.
3. Implement and uphold Hermès' standards of excellence and authenticity.
4. Assist in the execution of in-store events and promotions.
5. Gather customer feedback to inform service improvements.

1. Proven experience in a customer-facing role, preferably within the luxury sector.
2. Strong understanding of luxury retail operations and customer service principles.
3. Ability to work collaboratively in a team-oriented environment.

1. Excellent communication and interpersonal skills.
2. Proficiency in problem-solving and conflict resolution.
3. Attention to detail and ability to multitask.

Experience in luxury retail or a similar customer service environment is required.

The role offers an opportunity to work within a prestigious luxury brand, with exposure to high-end retail operations and customer engagement strategies.

Hermès is dedicated to fostering a workplace culture that values freedom, autonomy, and responsible management. The company promotes a collaborative environment where creativity and innovation thrive, rooted in a deep respect for tradition and craftsmanship.