Hermès Customer Experience Specialist

Bordeaux • France

Monday, May 19, 2025

This position is with a prestigious luxury fashion brand renowned for its commitment to excellence and innovation. As part of a global conglomerate, the brand offers unparalleled opportunities for professional growth and development within the fashion industry.

1. Enhance customer satisfaction by delivering exceptional service and support.
2. Analyze customer feedback and implement strategies for improvement.
3. Collaborate with cross-functional teams to ensure a seamless customer experience.
4. Develop and maintain strong relationships with clients.
5. Monitor and report on customer service metrics.

1. Proven experience in customer service or a related field.
2. Strong understanding of customer experience principles.
3. Ability to work collaboratively across departments.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Proficiency in CRM software and customer service tools.
4. Ability to analyze data and generate insights.

A minimum of 2 years of experience in a customer service or client-facing role within the luxury fashion industry is required.

Bachelor's degree in Business, Marketing, or a related field is preferred.

The role offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.

The company fosters a dynamic and inclusive work environment that encourages creativity and innovation. Employees are valued for their unique contributions and are supported in their professional growth.