Hermès Client Experience Project Intern

Paris • France

Thursday, December 12, 2024

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship and high-quality creations. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering a culture of entrepreneurship and responsibility. The company is committed to preserving exceptional savoir-faire and maintaining a strong territorial presence, respecting both people and nature. Hermès is part of a larger conglomerate that includes various artisanal métiers, contributing to the brand's creativity and presence in over 300 stores worldwide.

1. Coordinate the production of the monthly Retail Activities Newsletter to promote various team projects across all group subsidiaries.
2. Contribute to the management of the Client Experience Managers community within the group subsidiaries, including platform engagement, seminar organization, and regular communication with country representatives.
3. Assist in the design and deployment of specific projects for distribution subsidiaries, such as developing sales staff uniforms, supporting in-store animations, creating communication content, and managing boutique orders.
4. Collect feedback and formalize insights on projects led by the team.
5. Support the Client Experience team by creating presentation materials, organizing photo shoots or events, and conducting retail and communication benchmarks.

1. Bilingual in French and English
2. Excellent interpersonal skills
3. Business school or equivalent background
4. Strong writing and summarization abilities
5. Proficiency in computer tools, especially PowerPoint
6. Attention to detail
7. Creativity and aesthetic sense
8. Rigorous approach
9. Autonomous
10. Proactive and initiative-driven
11. Team spirit, curiosity, enthusiasm, and open-mindedness

1. Bilingual communication
2. Interpersonal skills
3. Project coordination
4. Content creation
5. Feedback analysis
6. Presentation development
7. Event organization
8. Retail benchmarking

No prior experience required, but familiarity with retail or client experience projects is advantageous.

Business school or equivalent

Hermès offers a dynamic and inclusive work environment with opportunities for professional growth and development.

Hermès is committed to ethical practices, diversity, and inclusion, fostering a workplace where creativity and innovation thrive. The company values individual autonomy and encourages a collaborative spirit among its employees.