Hermès Customer Experience Project Intern

Hermès is a French, family-owned, and independent company established in 1837, employing nearly 20,000 people worldwide. Known for its high-quality craftsmanship, Hermès fosters freedom and autonomy through responsible management. The company is committed to exceptional savoir-faire and operates over 300 stores globally.

1. Coordinate and monitor customer experience evaluation tools such as customer feedback, mystery shopping, and service emails.
2. Contribute to the analysis of customer experience evaluations by writing semi-annual summary reports and thematic reports.
3. Coordinate feedback on specific tools like uniforms.
4. Contribute to the vision of store animations by updating the retail animation calendar and gathering data such as photos and feedback.
5. Write synthesis and analysis reports for annual animation vision.
6. Collect information on local and international events produced by subsidiaries.
7. Gather necessary quantities for deploying customer communication tools and develop communication content.
8. Participate in writing the customer experience section of the monthly retail activity report.
9. Assist in organizing customer experience seminars or workshops.
10. Participate in monthly meetings with the community and assist in organizing them if necessary.
11. Create and distribute benchmark studies on dedicated themes.

1. Student at Bac+5 level (school or university) with a specialization in Customer Experience.
2. Enthusiastic with excellent interpersonal skills.
3. Recognized for teamwork, curiosity, and open-mindedness.

1. Autonomy and rigor.
2. Excellent writing and synthesis skills.
3. Ability to manage multiple topics simultaneously.
4. Strong organizational skills and project management expertise.
5. Creativity and aesthetic sense.
6. Proficiency in Microsoft Office, especially PowerPoint.
7. Fluent in English, both spoken and written.

Previous experience in Customer Experience that developed autonomy, rigor, and excellent writing and synthesis skills.

Student at Bac+5 level with a specialization in Customer Experience.

Internship based in Paris, 8th arrondissement.

Hermès is committed to ethics, diversity, and inclusion, offering a responsible and human-centered work environment.