Hermès Customer Experience Intern

Paris • France

Monday, February 17, 2025

Hermès, established in 1837, stands as a paragon of French craftsmanship, family-owned independence, and global prestige, employing nearly 20,000 individuals worldwide. As part of a larger conglomerate, Hermès is renowned for its commitment to exceptional quality and innovation, perpetuating artisanal savoir-faire across its diverse métiers. The brand's collections are celebrated globally, with over 300 stores showcasing its dedication to creativity and excellence.

1. Warmly welcome clientele throughout the store, embodying the role of 'Master of the House'.
2. Guide clients to desired departments, liaising with sales advisors.
3. Offer beverages to clients, maintaining a high standard of hospitality akin to luxury hotel service, and manage beverage stock and cleanliness.
4. Facilitate omnichannel customer journeys, including web-to-shop and shop-to-shop experiences.
5. Cultivate relationships with VIPs and regular clients through deep environmental knowledge.
6. Engage with clients about their past store experiences.
7. Recognize and appropriately welcome distinguished guests, adhering to specific protocols.
8. Manage customer flow in high-volume departments such as fashion accessories, footwear, and jewelry.
9. Participate in feedback collection for continuous improvement.
10. Provide support for additional requests.

1. Excellent communication skills.
2. Dynamic and enthusiastic demeanor.
3. Strong interpersonal skills.
4. Availability, rigor, and a service-oriented mindset.
5. Team spirit and versatility.
6. Recognized for discretion and confidentiality.
7. Fluent in English.
8. Possession of a valid internship agreement.

1. Hospitality and customer service
2. Interpersonal communication
3. Team collaboration
4. Attention to detail
5. Multitasking
6. Fluency in English

No prior professional experience required, but a passion for luxury retail and customer service is essential.

Gain invaluable experience in a prestigious luxury retail environment, with exposure to high-end customer service and brand operations.

Hermès fosters a culture of entrepreneurship, responsibility, and respect for people and nature. It encourages autonomy and creativity, ensuring a dynamic and supportive workplace where craftsmanship and innovation thrive.