Hermès Customer Experience Executive

Dubai • UAE

Monday, May 19, 2025

The employer is a prestigious luxury fashion brand, renowned for its commitment to excellence and innovation. As part of a leading global conglomerate in the luxury goods sector, the brand offers a dynamic and inspiring work environment that fosters creativity and professional growth.

1. Enhance customer satisfaction by delivering exceptional service and personalized experiences.
2. Manage customer inquiries and resolve issues promptly and efficiently.
3. Collaborate with cross-functional teams to ensure a seamless customer journey.
4. Analyze customer feedback to identify trends and areas for improvement.
5. Develop and implement strategies to elevate the customer experience.

1. Bachelor's degree in Business, Marketing, or a related field.
2. Proven experience in customer service or a similar role within the luxury retail sector.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Proficiency in customer relationship management (CRM) software.
4. Ability to work collaboratively in a fast-paced environment.

A minimum of 2-3 years of experience in a customer-facing role within the luxury retail industry is required.

Bachelor's degree in Business, Marketing, or a related field.

The position offers a comprehensive benefits package, including health insurance, performance bonuses, and opportunities for professional development.

The company prides itself on a culture of excellence, innovation, and inclusivity. Employees are encouraged to express their creativity and contribute to the brand's legacy of luxury and sophistication.