Hermès Customer Experience Executive

Dubai • UAE

Wednesday, March 26, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its creation, craftsmanship, and retailing of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a continuous entrepreneurial spirit and unwavering standards, fostering individual freedom and autonomy through responsible management. Hermès is committed to preserving exceptional savoir-faire through strong territorial roots, respecting both people and nature, which are sources of exceptional materials. The maison's creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Greet customers, answer phones, and direct inquiries appropriately.
2. Address routine billing questions and issues from customers.
3. Assist in store opening and closing, including cash handling and deposits.
4. Complete, process, and maintain paperwork and records.
5. Manage daily till operations and handle goods delivery to clients.
6. Optimize customer greetings and conclude sales transactions effectively.
7. Train and direct junior cashiers, setting customer service standards.
8. Process payments via cash, cheques, wire transfers, or credit cards.
9. Ensure register areas are tidy and stocked with necessary supplies.
10. Identify product prices using memory or scanner.
11. Enter transactions in the cash register and provide total bills to customers.
12. Sort and count currency and coins, issuing receipts and change.
13. Count money at the start and end of each shift.
14. Perform customer service representative duties as needed.
15. Assist in stocking shelves, rotating merchandise, and marking prices.
16. Open and close tills.

1. Excellent oral and written communication skills.
2. Detail-oriented and highly observant.
3. Ability to multitask effectively.
4. Strong mathematical skills.
5. Preferred experience in cash handling.
6. Proven background in customer service.
7. Professional demeanor.

1. Communication
2. Attention to detail
3. Multitasking
4. Mathematics
5. Customer service

Previous experience in cash handling and customer service roles is preferred.

The position offers a comprehensive benefits package, including opportunities for professional development within a prestigious global brand.

Hermès fosters a culture of creativity, autonomy, and responsibility, encouraging employees to embrace entrepreneurial spirit and high standards. The company values the transmission of exceptional craftsmanship and respects both human and environmental resources.