Hermès Customer Experience Associate

Marseille • France

Monday, May 19, 2025

This esteemed luxury fashion brand, part of a leading global conglomerate renowned for its portfolio of prestigious labels, offers an unparalleled work environment. The company is committed to excellence, innovation, and the cultivation of talent, providing employees with opportunities to thrive in a dynamic and creative industry.

1. Enhance the customer experience by implementing innovative service strategies.
2. Collaborate with store management to ensure customer satisfaction and loyalty.
3. Analyze customer feedback and market trends to inform service improvements.
4. Coordinate with marketing teams to align customer experience initiatives with brand objectives.
5. Train and mentor store staff to uphold high standards of customer service.

1. Proven experience in customer service or retail within the luxury sector.
2. Strong understanding of customer relationship management.
3. Ability to analyze data and derive actionable insights.

1. Exceptional communication and interpersonal skills.
2. Proficiency in customer service software and tools.
3. Strong problem-solving abilities and attention to detail.

At least 1 year of experience in a customer-facing role, preferably within the luxury retail industry.

Bachelor's degree in Business, Marketing, or a related field.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

The company fosters a culture of creativity, inclusivity, and excellence, encouraging employees to innovate and collaborate. It values diversity and is committed to creating a supportive environment where all team members can achieve their full potential.