Hermès Customer Experience Associate

Macau • China

Thursday, February 27, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship, creativity, and high-quality products. As a family-owned and independent company, Hermès employs nearly 20,000 individuals worldwide, fostering a culture of entrepreneurship and responsibility. The brand is committed to preserving exceptional savoir-faire and maintaining a strong territorial presence, respecting both people and nature. Hermès' diverse artisanal métiers drive the creativity of its collections, which are showcased in over 300 stores globally.

1. Greet and interact with customers in a professional manner.
2. Identify customer needs, product interests, and inquiries.
3. Ensure customers are served promptly by the next available staff member.
4. Manage potential queue issues and provide amenities to queuing customers as needed.
5. Arrange and verify walk-in customer appointments.
6. Maintain effective communication with the team and escort customers within the store.
7. Provide feedback on queue and Tally management.
8. Update and record customer appointments throughout the day.
9. Recognize and greet VIP customers by name.
10. Serve aftersales and Web-To-Shop customers.
11. Support cashier duties when necessary.
12. Assist in general store operations and activities.

1. Relevant work experience in retail sales, stock management, or customer service.

1. Cheerful and helpful demeanor with the ability to deliver high standards of customer service.
2. Assertive with a good understanding of floor operations.
3. Proactive team player with strong communication skills.
4. Good problem-solving skills.
5. Fluency in both verbal and written English, Cantonese, and Mandarin.

Previous experience in retail sales, stock management, or customer service is required.

The position offers an opportunity to work in a prestigious luxury brand environment, with exposure to a diverse and dynamic team.

Hermès fosters a culture of freedom and autonomy, encouraging responsible management and the transmission of exceptional craftsmanship. The company values respect for individuals and the environment, promoting a collaborative and innovative workplace.