Hermès Customer Experience Associate

Lyon • France

Monday, May 19, 2025

As a prominent player in the luxury fashion industry, this esteemed brand is part of a global conglomerate renowned for its commitment to excellence and innovation. The company offers a dynamic environment where creativity and craftsmanship are at the forefront, providing employees with the opportunity to contribute to a legacy of luxury and style.

1. Enhance customer satisfaction by providing exceptional service and support.
2. Assist in the development and implementation of customer experience strategies.
3. Collaborate with store teams to ensure a seamless customer journey.
4. Analyze customer feedback to identify areas for improvement.
5. Support in the organization of in-store events and promotions.

1. Pursuing a degree in Business, Marketing, or a related field.
2. Previous experience in a customer-facing role is advantageous.
3. Strong understanding of luxury retail dynamics.

1. Excellent communication and interpersonal skills.
2. Proficiency in customer relationship management tools.
3. Ability to analyze and interpret customer feedback.
4. Strong organizational and multitasking abilities.

Previous experience in customer service or retail is preferred, particularly within the luxury sector.

Currently enrolled in a relevant degree program.

The position offers the opportunity to gain valuable experience in the luxury retail sector, with potential for career advancement within the company.

The company fosters a culture of innovation and excellence, encouraging employees to contribute creatively to the brand's success. It values diversity and inclusivity, creating a supportive and collaborative work environment.