Hermès Customer Experience Associate

Lyon • France

Saturday, March 1, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its creation, craftsmanship, and commerce of high-quality objects. As a family-owned and independent enterprise, Hermès employs nearly 20,000 individuals worldwide. The brand is driven by a continuous entrepreneurial spirit and unwavering standards, fostering freedom and autonomy through responsible management. Hermès is committed to preserving exceptional craftsmanship through strong territorial roots, respecting both people and nature as sources of extraordinary materials. The creativity of the maison is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores globally.

1. Warmly welcome clients throughout the store, embodying the role of a 'Master of the House'.
2. Guide clients to desired departments, liaising with sales advisors.
3. Offer beverages to clients, maintaining a high-end hospitality service standard, and manage beverage stock and cleanliness.
4. Facilitate omnichannel client engagement (web to shop, remote sales, shop to shop).
5. Cultivate close relationships with select clients, including VIPs and regular patrons.
6. Engage with clients about their past store experiences.
7. Recognize and greet personalities, adhering to appropriate protocols.
8. Manage client flow in high-volume departments (fashion accessories, footwear, jewelry).
9. Participate in feedback collection for continuous improvement.
10. Provide support for ancillary requests.

1. Currently enrolled as a student seeking enriching client interaction experience.
2. Proven experience in high-end retail or hospitality reception.

1. Excellent verbal communication skills.
2. Dynamic and enthusiastic demeanor.
3. Strong interpersonal skills.
4. Availability, rigor, and service orientation.
5. Team spirit.
6. Fluent in English.

Experience in high-end retail or hospitality reception is required.

Join a responsible employer committed to ethics, diversity, and inclusion, and be part of the human adventure at Hermès.

Hermès champions ethics, teamwork, curiosity, service orientation, quality focus, and simplicity within its teams, fostering a supportive and inclusive workplace culture.