Hermès Client Experience and Special Orders Project Assistant Intern

Pantin • France

Thursday, December 12, 2024

Hermès, a distinguished French maison since 1837, is renowned for its craftsmanship, creativity, and dedication to producing high-quality objects. As a family-owned and independent company, Hermès employs nearly 20,000 individuals globally. The brand is part of a larger conglomerate known for its commitment to entrepreneurial spirit and responsible management. Hermès values the autonomy and freedom of its employees, fostering an environment where exceptional savoir-faire is passed down through generations, deeply rooted in respect for people and nature.

1. Monitor and execute action plans for Very Important Clients (VICs), organizing bespoke experiences such as atelier visits and client presentations.
2. Develop and coordinate customer experience tools for special orders and sales teams, ensuring seamless client journeys.
3. Assist in enhancing the atelier visit experience through digital and print tools, and manage the inventory of displayed items.
4. Support the organization of international events, including product installations and rights negotiation for photographs.
5. Conduct data analysis and reporting on client interactions and special orders, managing large datasets independently.
6. Ensure showroom readiness for client visits, maintaining product displays and coordinating with general services.
7. Assist in the organization and execution of the Podium event, supporting the team and developing necessary tools.
8. Develop and implement a quarterly newsletter and support internal event organization.

1. Final-year student from a business school seeking an internship.
2. Fluency in English.
3. Strong project management skills, with a proactive, organized, and dynamic approach.
4. Interest in craftsmanship and luxury industries.
5. Experience in communication, client experience, or retail is appreciated.
6. Creative, curious, and enthusiastic disposition.

1. Project management
2. Fluent English communication
3. Organizational skills
4. Creativity
5. Data analysis
6. Event coordination

Previous experience in communication, client experience, or retail is appreciated but not required.

Final-year student from a business school.

Opportunity to work with a prestigious luxury brand, gaining exposure to high-level client interactions and event management.

Hermès is committed to ethical practices, diversity, and inclusion, fostering a human-centric workplace culture. The company encourages personal growth and values the unique contributions of each employee, creating a collaborative and innovative environment.