Hermès CRM Coordinator

New York City • USA

Wednesday, March 19, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship, artistry, and high-quality creations. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering an entrepreneurial spirit and a commitment to excellence. The company values freedom and autonomy, supported by responsible management. Hermès is dedicated to preserving exceptional savoir-faire through strong territorial roots, respecting both people and nature, which are sources of extraordinary materials. With fifteen artisanal métiers, Hermès' creativity flourishes, showcased in over 300 stores worldwide.

1. Develop and implement CRM strategies to enhance customer engagement and loyalty.
2. Analyze customer data to identify trends and insights for targeted marketing campaigns.
3. Collaborate with cross-functional teams to ensure CRM initiatives align with business objectives.
4. Monitor and report on CRM performance metrics to drive continuous improvement.
5. Manage CRM software and tools to optimize customer relationship management processes.

1. Bachelor's degree in Marketing, Business Administration, or a related field.
2. Proven experience in CRM or related roles within the luxury fashion industry.
3. Strong analytical skills with the ability to interpret complex data sets.

1. Proficiency in CRM software and tools.
2. Excellent communication and interpersonal skills.
3. Ability to work collaboratively in a team-oriented environment.
4. Strong organizational and project management skills.

A minimum of 3 years of experience in CRM or a related field, preferably within the luxury fashion sector.

Bachelor's degree in Marketing, Business Administration, or a related field.

Hermès offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Hermès of Paris is committed to fostering a diverse and inclusive workplace where equality, individuality, and fairness are paramount. The company values a culture where employees can thrive and be their authentic selves, promoting personal and professional success. Hermès actively supports diversity, inclusion, and family values both within the organization and in the wider community.