Hermès CRM Assistant

Sydney • Australia

Friday, February 7, 2025

Hermès, a distinguished French maison established in 1837, is renowned for crafting exquisite objects of unparalleled quality. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The brand is driven by a relentless entrepreneurial spirit and a commitment to excellence, fostering an environment where freedom and autonomy are cherished. Hermès is dedicated to preserving exceptional craftsmanship through a strong territorial presence, respecting both people and nature as sources of extraordinary materials. The maison's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Compile and analyze monthly client data reports to support Hermès Australia and Hermès International.
2. Generate ad-hoc reports for events and identify potential clients to enhance store performance.
3. Implement client data updates, including opt-ins/opt-outs and account merges, in collaboration with stakeholders.
4. Coordinate large-scale data cleansing with Hermès International, local teams, and third parties.
5. Ensure data quality and consistency across all client interactions, adhering to privacy principles and policies.
6. Manage client data privacy requests and compliance with internal control procedures.
7. Coordinate Electronic Direct Mail (EDM) content and execution with Hermès International.
8. Support the development of client communication strategies for seasonal and commercial activities.
9. Create and manage mailing lists for client gifts and editions, ensuring data accuracy and inventory management.
10. Facilitate CRM and data capture training sessions for retail staff, emphasizing the importance of quality data.

1. Minimum of 2 years of relevant experience, preferably in the luxury or high-end fashion industry.
2. Proficiency in Microsoft Excel at an intermediate to advanced level.
3. Fluency in English.

1. Exceptional relationship development and communication skills.
2. Ability to work autonomously in a dynamic environment.
3. Strong time management and multitasking abilities.
4. Team-oriented mindset with a passion for Hermès creations and craftsmanship.

A minimum of 2 years in a relevant field, with luxury or high-end fashion industry experience being advantageous.

Tertiary education is advantageous.

Hermès offers a supportive environment that values diversity, inclusion, and personal growth, fostering a culture where individuals can thrive and express their authentic selves.

Hermès is committed to creating a diverse workforce that embodies the values of equality, individuality, and fairness. The maison supports personal and professional success through a culture that encourages authenticity and inclusivity.