Hermès Commercial Support Specialist

Paris • France

Saturday, March 8, 2025

Hermès, a prestigious French maison established in 1837, is renowned for its craftsmanship, quality, and innovation. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a spirit of entrepreneurship and a commitment to excellence, fostering an environment of freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional savoir-faire and maintaining strong territorial roots, respecting both people and nature as sources of exceptional materials. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Input and validate customer orders and special orders placed by sales associates.
2. Handle inter-store transfer requests.
3. Notify clients and draft informational and follow-up emails.
4. Monitor available orders and reservations in-store.
5. Manage the complete after-sales product process.
6. Handle remote sales requests, ensuring customer relations and executing sales.
7. Oversee omni-channel flows from the hermes.fr website.
8. Perform cash register openings and support during closings.
9. Manage in-store and remote customer payments.
10. Conduct cash withdrawals throughout the day.
11. Prepare quotes, pro-formas, and wedding lists for clients.
12. Manage consumable orders for the entire store.
13. Conduct necessary administrative archiving in line with internal controls.

1. Experience in sales is advantageous.

1. Customer service orientation
2. Collaboration and teamwork
3. Proficiency in IT tools (Cegid, Excel, etc.)
4. Excellent interpersonal skills, strong listening abilities, service-oriented and persuasive, responsive
5. Attention to detail
6. Solution-oriented mindset
7. Analytical skills
8. Fluency in English is essential

Previous experience in a sales environment is beneficial.

The role offers a dynamic and supportive work environment within a prestigious luxury brand, providing opportunities for professional growth and development.

The Hermès culture is characterized by a commitment to craftsmanship, excellence, and authenticity, balanced with modernity and innovation. The workplace fosters a welcoming atmosphere where team cohesion is synonymous with enthusiasm and solidarity. The diverse team is dedicated to sharing the stories behind the products and enlivening the store's environment.