Hermès Commercial Support Assistant

Paris • France

Friday, March 21, 2025

Hermès, a prestigious French maison established in 1837, is renowned for its craftsmanship, creativity, and high-quality products. As a family-owned and independent company, Hermès employs nearly 20,000 individuals globally. The brand is committed to fostering an entrepreneurial spirit and maintaining a strong emphasis on responsible management. Hermès is dedicated to preserving exceptional artisanal skills, with a robust territorial presence that respects both people and nature. The brand's diverse collections are showcased in over 300 stores worldwide, supported by fifteen artisanal métiers.

1. Ensure excellence and customer satisfaction in handling after-sales service requests.
2. Repair and enhance customer relationships through the 'Hermès Client Culture' service.
3. Maintain communication with clients regarding the status of their after-sales service.
4. Follow up with clients on dormant after-sales services and offer remote services.
5. Collaborate closely with the Central After-Sales Service team.
6. Act as the direct contact with local artisans across various métiers including fashion, leather, watchmaking, and jewelry.
7. Receive and diagnose items from clients for repair.
8. Monitor repair timelines and quotations.
9. Conduct quality control of products post-repair.
10. Manage repair workflow according to priorities.

1. Bachelor's degree or equivalent (Bac+3) with experience in sales or after-sales service management.
2. Fluent in English.

1. Excellent presentation and communication skills.
2. Dynamic and enthusiastic with strong interpersonal skills.
3. Autonomous, organized, and meticulous.
4. Interest in retail and proficiency with IT tools.
5. Analytical skills and ability to implement management processes and methods.

Experience in sales or after-sales service management is required.

Bachelor's degree or equivalent (Bac+3).

Opportunity to work in a prestigious and innovative retail environment with exposure to luxury craftsmanship.

Hermès fosters a culture of excellence, authenticity, and innovation, emphasizing freedom and autonomy for its employees. The company values responsible management and the transmission of exceptional savoir-faire, creating a dynamic and supportive work environment.