Hermès Commercial Support Assistant

Paris • France

Tuesday, March 18, 2025

Hermès, a prestigious French maison since 1837, is renowned for its craftsmanship, artistry, and high-quality products. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is committed to fostering entrepreneurial spirit and autonomy through responsible management, while maintaining a strong territorial presence that respects both people and nature. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide. Hermès is part of a larger conglomerate, Hermès International, which upholds the brand's legacy of excellence and innovation.

1. Serve as the primary contact for the Customer Relations Center via calls and emails.
2. Manage and track customer reservations and orders.
3. Handle and monitor outgoing repair requests from the store.
4. Oversee remote and telephone order management.
5. Ensure the tracking of customer shipments, including translation and documentation.
6. Monitor and guarantee performance metrics such as reservation creation, potential sales revenue, and conversion rates.
7. Manage after-sales service processes.
8. Responsible for archiving in accordance with group procedures.
9. Handle Washington Convention agreements.

1. Bachelor's degree or equivalent (Bac+2 or 3)

1. Proficiency in IT tools such as Cegid, Excel, and Pivot Tables.
2. Leadership and excellent interpersonal skills.
3. Strong listening abilities and service orientation.
4. Team spirit and analytical skills.
5. Ability to implement management processes and methods.
6. Customer and service-oriented mindset.
7. Fluency in English, both written and spoken.

Experience in sales is advantageous.

Bachelor's degree or equivalent (Bac+2 or 3)

Opportunity to work in a leading luxury retail environment with exposure to a unique customer base and innovative retail concepts.

Hermès fosters a culture of excellence, authenticity, and innovation, deeply rooted in its artisanal heritage. The company values the freedom and autonomy of its employees, encouraging a collaborative and entrepreneurial environment. Hermès is committed to sustainability and the respectful use of exceptional materials, reflecting its dedication to both human and environmental well-being.