Hermès Commercial Support Assistant

Paris • France

Friday, February 21, 2025

Hermès, a distinguished French family-owned enterprise since 1837, is renowned for its exquisite craftsmanship and high-quality creations. With a workforce of nearly 20,000 globally, Hermès prides itself on fostering an entrepreneurial spirit and a commitment to excellence. The company emphasizes the transmission of exceptional savoir-faire, deeply rooted in respect for people and nature, which serves as the source of its extraordinary materials. Hermès' creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Serve as the primary point of contact for the Customer Relationship Center, handling calls and emails.
2. Manage and track customer reservations and orders, ensuring timely and accurate processing.
3. Oversee the handling of outgoing repair requests from the store.
4. Administer remote and telephone order management.
5. Ensure accurate follow-up on customer shipments, including translation and documentation.
6. Monitor and report on performance metrics such as reservation creation, potential sales revenue, and conversion rates.
7. Handle after-sales service requests efficiently.
8. Maintain organized archiving in compliance with group procedures.
9. Manage Washington Conventions documentation.

1. Bachelor's degree or equivalent (Bac+2 or 3)

1. Proficiency in IT tools such as Cegid, Excel, and pivot tables.
2. Strong leadership and interpersonal skills with excellent listening abilities.
3. Service-oriented with a persuasive communication style.
4. Team player with analytical skills.
5. Ability to implement management processes and methods.
6. Fluency in English, both written and spoken.

Previous experience in sales is advantageous.

Bachelor's degree or equivalent (Bac+2 or 3)

The role offers an immersive experience in a prestigious retail environment, providing opportunities for professional growth and development within a globally recognized luxury brand.

Hermès fosters a collaborative and inclusive workplace culture where creativity, craftsmanship, and innovation are celebrated. The George V store, located in the heart of Paris' golden triangle, is a vibrant space where a diverse team of approximately 70 ambassadors share the rich history of Hermès' creations with an international clientele.