Hermès Commercial Assistant

Hong Kong • China

Friday, December 13, 2024

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship, creativity, and commitment to quality. As a family-owned and independent enterprise, Hermès employs nearly 20,000 individuals globally. The company fosters a culture of entrepreneurship and responsibility, promoting autonomy and freedom among its workforce. With a strong territorial presence, Hermès is dedicated to preserving exceptional savoir-faire while respecting people and nature, sourcing extraordinary materials. The brand's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Prepare and generate comprehensive reports, including sales and stock data, and month-end stock movement reports for Finance and headquarters.
2. Coordinate and follow up on shipments, stock allocation, consolidation, transfers, and replenishment.
3. Assist with pricing updates in the system.
4. Support after-sales services and follow up, including watch repairs and spare part orders.
5. Conduct CRM analysis.
6. Uphold the Hermès Watch business image and inspire internal and external clients and stakeholders.
7. Maintain an exemplary image through service, expert handling, presentation, visual merchandising, and retail excellence at points of sale.
8. Support the control of the complete order lifecycle, from order raising to dispatch and return.
9. Manage non-merchandise stock.
10. Handle ad hoc projects as assigned by the supervisor.

1. Bachelor's degree in Marketing, Business Administration, or related disciplines.

1. Strong analytical mindset and numerical sense.
2. Proactive with a can-do attitude.
3. Team player comfortable in a multicultural environment.
4. Excellent organizational and interpersonal skills.
5. Proficiency in English and Chinese.
6. Advanced MS Office skills, particularly in Word, PowerPoint, and Excel.

2-3 years of experience in retail or travel retail within the luxury retail industry.

Bachelor's degree in Marketing, Business Administration, or related disciplines.

Comprehensive benefits package including health insurance, employee discounts, and professional development opportunities.

Hermès champions a culture of creativity, responsibility, and excellence. The company values the autonomy and freedom of its employees, fostering an environment where innovation and craftsmanship thrive. With a strong commitment to sustainability and respect for nature, Hermès provides a dynamic and multicultural workplace that encourages personal and professional growth.