Hermès Client Satisfaction Project Manager

Paris • France

Monday, May 19, 2025

The company is a prestigious entity within the luxury fashion industry, renowned for its commitment to excellence and innovation. As part of a global conglomerate, it offers unparalleled opportunities for career growth and development, fostering a dynamic and inclusive work environment.

1. Develop and implement client satisfaction strategies to enhance customer experience.
2. Analyze client feedback and data to identify areas for improvement.
3. Collaborate with cross-functional teams to ensure alignment on customer satisfaction goals.
4. Monitor and report on client satisfaction metrics and KPIs.
5. Lead initiatives to improve client engagement and retention.

1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Proven experience in project management within the luxury fashion industry.
3. Strong analytical skills and attention to detail.

1. Excellent communication and interpersonal skills.
2. Proficiency in data analysis and reporting tools.
3. Ability to manage multiple projects simultaneously.
4. Strong problem-solving capabilities.

A minimum of 3-5 years of experience in a similar role, preferably within the luxury fashion sector.

Bachelor's degree in Business Administration, Marketing, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The company prides itself on a culture of innovation, collaboration, and excellence. Employees are encouraged to bring their unique perspectives and ideas to the table, contributing to a vibrant and dynamic workplace.