Hermès Client Relations Coordinator

New York • USA

Saturday, January 18, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its creation, craftsmanship, and distribution of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by an entrepreneurial spirit and a steadfast commitment to excellence, fostering individual freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional savoir-faire, deeply rooted in respect for people and nature, which serves as the source of its extraordinary materials. The maison's creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Serve as the primary point of contact for Hermès.com and flagship boutique clients via phone and email.
2. Exhibit exceptional communication skills in both verbal and written interactions.
3. Demonstrate comprehensive product knowledge and convey the Hermès style, values, and vision.
4. Resolve client issues and inquiries promptly and effectively.
5. Manage client voicemails and follow up on pending orders.
6. Address and resolve delivery issues related to e-commerce orders.
7. Ensure confidentiality and adherence to company policies regarding data protection and security.
8. Maintain high client expectations in every interaction.
9. Perform additional duties as assigned by the supervisor.

1. Open availability from Monday through Sunday.
2. 1-2 years of experience in a call center or customer service environment, including internships.

1. Exceptional verbal and written communication skills.
2. Ability to multitask effectively.
3. Proficiency in Microsoft Excel and Word.
4. Attention to detail and strong judgment skills.
5. Proactive problem-solving capabilities.
6. Ability to work collaboratively in a team environment.
7. Knowledge of French and/or Mandarin is advantageous.

1-2 years of experience in a similar call center or customer service environment, including internships.

The hourly rate ranges from $23.43 to $28.64, determined by job location and individual experience.

The position offers a competitive hourly rate with opportunities for professional growth within a prestigious luxury brand.

Hermès is committed to fostering a culture of creativity, respect, and excellence. The company values the autonomy and freedom of its employees, encouraging a responsible and entrepreneurial spirit. With a strong emphasis on craftsmanship and sustainability, Hermès provides a supportive and dynamic work environment.