Hermès Client Experience Specialist

Paris • France

Monday, May 19, 2025

This esteemed luxury fashion house, renowned for its timeless elegance and innovative designs, is part of a prestigious global conglomerate that leads the industry in high-end fashion and lifestyle products. The brand is committed to excellence, offering unparalleled craftsmanship and a rich heritage that continues to inspire and captivate clients worldwide.

1. Enhance the client journey by delivering exceptional service and personalized experiences.
2. Manage client inquiries and resolve issues promptly to ensure satisfaction.
3. Collaborate with store teams to implement client engagement strategies.
4. Analyze client feedback and sales data to identify areas for improvement.
5. Develop and maintain strong client relationships to foster brand loyalty.

1. Proven experience in a client-facing role within the luxury retail sector.
2. Strong understanding of luxury fashion and client service standards.
3. Ability to work in a fast-paced, dynamic environment.

1. Excellent communication and interpersonal skills.
2. Proficiency in CRM software and data analysis.
3. Strong problem-solving abilities.
4. Fluency in French and English.

Minimum of 3 years in a client experience or customer service role within the luxury retail industry.

Bachelor's degree in Business, Marketing, or a related field.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

The company fosters a culture of creativity, innovation, and excellence. Employees are encouraged to express their individuality while working collaboratively to uphold the brand's prestigious reputation. The workplace is dynamic and inclusive, celebrating diversity and promoting growth.