Hermès Client Experience Specialist

Paris • France

Monday, May 19, 2025

This prestigious brand, a part of a leading global luxury conglomerate, is renowned for its commitment to excellence and innovation in the fashion industry. The company offers a dynamic environment where creativity and professionalism are highly valued, providing employees with opportunities for growth and development within the luxury sector.

1. Enhance the customer experience by providing exceptional service in-store.
2. Manage customer inquiries and resolve issues efficiently.
3. Collaborate with the sales team to ensure a seamless shopping experience.
4. Implement customer feedback to improve service delivery.
5. Maintain up-to-date knowledge of the brand's products and services.

1. Proven experience in a customer service role within the luxury retail sector.
2. Strong understanding of luxury brand standards and customer expectations.
3. Ability to handle challenging situations with professionalism.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Proficiency in multiple languages is an asset.
4. Attention to detail and a customer-oriented mindset.

Minimum of 2 years in a customer-facing role within the luxury retail industry.

Bachelor's degree in Business, Marketing, or a related field preferred.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

The company fosters a culture of excellence, creativity, and collaboration, encouraging employees to contribute their unique talents and perspectives. It values diversity and inclusivity, creating a supportive and inspiring workplace environment.